Merge Causes Word to Freeze

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Fishbate - 16 Dec 2005 23:07 GMT

This may be the wrong group, but I could not find another more suited. I
have one PC that Word stops responding when in the final stages of a
merge. The user can do the merge on other PC's. I have completely
reinstalled the OS and Office on the PC. I don't think it is hardware
related as the PC does not freeze, just word. The OS is XP Pro and it is
Office XP. Any suggestions will be welcomed.

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Doug Robbins - Word MVP - 17 Dec 2005 06:59 GMT

What is being used as the data source? It may be worth renaming the
normal.dot template to normal.old and then restart Word and try again.

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Hope this helps.

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Doug Robbins - Word MVP

> This may be the wrong group, but I could not find another more suited. I
> have one PC that Word stops responding when in the final stages of a
> merge. The user can do the merge on other PC's. I have completely
> reinstalled the OS and Office on the PC. I don't think it is hardware
> related as the PC does not freeze, just word. The OS is XP Pro and it is
> Office XP. Any suggestions will be welcomed.

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Fishbate - 18 Dec 2005 23:37 GMT

> What is being used as the data source? It may be worth renaming the
> normal.dot template to normal.old and then restart Word and try again.

An SQL server database. I'll give it a shot. Thanks

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