Thanks for responding so quickly.  Basically what I am doing is I have a word
document with general information and two excel documents.  One of these has
information such as names, email addresses etc. and it also draws some
information from the other excel document via a vlookup command.  This is
then inserted into the word document in different fields and then sent to
outlook.  The emails that I send from outlook look perfect (I can see them in
the sent messages folder) but sometimes when some of the recipients respond
there is some extra information in their email.  There is always the correct
information I wanted to send them, but sometimes it will contain a few fields
from a different recipient, or the actual fields themselves ie)  
<<lastname>>.  I also had one come back that had all sorts of formatting
issues and was basically unreadable.  I hope that I eliminated this by saving
the word document with no special formatting, but the mail merge itself
requires some formatting at least with the inserted fields etc.  Any help
would be appreciated.