This a recent problem. First time I noticed it was a month or so ago, but
thought it was just a glitch the 1st few times ... but its every time I try
to fax.

PS: have run AV & spyware scans & do not use Norton -- I know there was a
problem like this related to Norton: PC is clean.

It may not help (and it certainly does not provide a magic fix!) but did you
see my earlier response, which assumes that something has changed recently:

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Clearly something has changed, and the first thing to note is that some
recent updates seem to have caused a lot of problems with Word. Although
that's not necessarily the problem in this case, if you are using automatic
updates or occasionally donwload updates, it is worth having a look at
Control Panel|Add or Remove Programs (you can check a box at the top to see
"updates" as well as the main software components) and see if anything was
applied around the time you started seeing the problem.

In this case I would start with the assumption that it has nothing to do
with Word (because it seems more like a problem in the print or fax
subsystem) and try faxing from other programs. Maybe you have already done
that, and isolated Word as the problem?

If it is definitely to do with Word, I would look for recent Word-related
updates or changes and consider uninstalling them, but also consider the
possibility that the Normal template or data key had been corrupted - see

http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

for more info. on that, even though the article does not describe your
problem.

If it does not appear to be specific to Word, I would look for
Windows-related updates and consider uninstalling them, but also have a good
look around the settings in the Fax Console. I'm not sure what for, exactly,
but for "anything out of plcae" Here, I would consider
uninstalling/re-installing the Fax support via Control Panel|Add or Remove
Programs|Add/Remove Windows Components

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Peter Jamieson