Email mail merge Headache

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zombeese - 18 May 2006 14:37 GMT

I am trying to send out a mail merge from info in an Access database. The
first time i did it it worked fine. Now it doesn't work.

When my first merge was completed, I closed Word and Access. I went into
Outlook. In Outlook, I check my sent items, and the mail merge records all
appeared.
I closed Outlook.

The next day I went into Access. In Access, I changed the criteria of the
query which provides the info in question. The field
names did not change, nor did the query name change. I then closed Access.

I opened Word and ran the mail merge again. All of the new records
[reflecting the criteria change] appeared. I went thru the mail merge
process. I closed word. I opened Outlook and none of the new records
appeared. I checked with one of the proposed email recipents and they did not
recieve the email.

I have also tried to run a new mail merge. From scratch using a new
database, and new word document. That did not work.

Please help.

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Peter Jamieson - 18 May 2006 18:08 GMT

Two issues have popped up from time to time in this area, and I don't think
anyone has ever identified the cause or found a reliable solution:
a. merge to e-mail just disappears
b. merge to e-mail gets stuck in the Outbox

In the past, I've usually tried to get people to enquire in one of the
Outlook groups, but unfortunately, no-one ever appears to have persevered
and provided the information the Outlook people have asked for.

Although I've come across (a) in the past, I haven't seen it for a long time
(I don't do merge to e-mail often now). I do have problem (b). I suspect
this problem may be related to having more than one e-mail account that can
send e-mails. However, I have found that I can fix it either by running
SCANPST.EXE (on my system, it's in C:\Program Files\Common
Files\System\MSMAPI\1033), or by leaving a couple of messages in the Outbox.
It may be worth trying SCANPST even to try to fix problem (a).

Just my 2-cents worth...

Peter Jamieson

>I am trying to send out a mail merge from info in an Access database. The
> first time i did it it worked fine. Now it doesn't work.
[quoted text clipped - 19 lines]
>
> Please help.

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zombeese - 18 May 2006 20:56 GMT

This did not work, but I can not give up. If anyone else has any other
suggestions PLEASE HELP!!!!!!

> Two issues have popped up from time to time in this area, and I don't think
> anyone has ever identified the cause or found a reliable solution:
[quoted text clipped - 40 lines]
> >
> > Please help.

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Peter Jamieson - 18 May 2006 21:12 GMT

> This did not work

A shame, but I do not know what else you can try except drastic stuff such
as re-installing Office.

If I were you I would post the problem in an Outlook group also.

Does sending a single Word document via Outlook work?

Peter Jamieson

> This did not work, but I can not give up. If anyone else has any other
> suggestions PLEASE HELP!!!!!!
[quoted text clipped - 53 lines]
>> >
>> > Please help.

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zombeese - 19 May 2006 14:15 GMT

I have posted a new question on this forum. Please don't respond to it. By
the way, I did a mail merge out of outlook, and that worked fine. Do you know
if Microsoft has some sort of paid help. My boss is just not accepting "it
doesn't work".

> > This did not work
>
[quoted text clipped - 64 lines]
> >> >
> >> > Please help.

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Peter Jamieson - 20 May 2006 00:39 GMT

Interesting that a mail merege out of Outlook worked OK, but it doesn't
immediately suggest an explanation or solution.

> Do you know
> if Microsoft has some sort of paid help.

They do - I would have a look at the support pages on the MS web site for
your country/area.

Peter Jamieson

>I have posted a new question on this forum. Please don't respond to it. By
> the way, I did a mail merge out of outlook, and that worked fine. Do you
[quoted text clipped - 80 lines]
>> >> >
>> >> > Please help.

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