Make sure that the "Look in" box of Insert | AutoText | AutoText is set to
"All active templates." If it is, and you don't see the usual AutoText
entries listed, the most likely reason is that you have saved a document as
Normal.dot. See "WD2002: Styles and AutoText Are Not Copied to New Template
Based on Normal.dot" at http://support.microsoft.com/?kbid=291441and
http://www.mvps.org/word/FAQs/Customization/CustomizeNormalTemplate.htm
--
Suzanne S. Barnhill
Microsoft MVP (Word)

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Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
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> User has Autotext activated but when in a Word doc, they
> click on View, Header Footer, then Insert Autotext,
> nothing pops-up, as if the content of Autotext is empty.
> Please help, thanks.