Hi Gene,

I think that this might be caused by the Microsoft Works Suite Add-in for
Word. If
you got Word as part of Works Suite but are running it freestanding (not
starting it from the Works Task Launcher) and don't intend to use a Works
database or address book as a data source for a Word mail merge, you will be
much better off uninstalling the add-in (through Control Panel | Add/Remove
Programs) because it causes a multitude of problems in Word. After you've
uninstalled the add-in, open Tools | Customize and, with the dialog open,
use the mouse to drag all but one of the Mail Merge items from the menu.

Please post any further questions or followup to the newsgroups for the
benefit of others who may be interested.  Unsolicited questions forwarded
directly to me will only be answered on a paid consulting basis.

Hope this helps
Doug Robbins - Word MVP