I have not seen this particular issue before, but it is almost certainly
caused by the issues corrected at
http://www.mvps.org/word/FAQs/AppErrors/MissingMenusEtc.htm
or http://www.gmayor.dsl.pipex.com/my_toolbars_are_missing.htm

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Graham Mayor - Word MVP
E-mail gmayor@mvps.org
Web site www.gmayor.dsl.pipex.com
Word MVP web site www.mvps.org/word
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> For some inexplicable reason my Word toolbar settings have
> changed and when I go to Tools/Customize or right-click on
[quoted text clipped - 3 lines]
>
> Thanks