One common reason is that a user has created a copy of Normal.dot and saved
it over Normal.dot. See "WD2002: Styles and AutoText Are Not Copied to New
Template Based on Normal.dot" at http://support.microsoft.com/?kbid=291441.
The correct way to edit Normal.dot is described at
http://www.mvps.org/word/FAQs/Customization/CustomizeNormalTemplate.htm.
Another possibility is that the "Look in" setting in the AutoText dialog has
been changed from "All active templates" to a specific template.
--
Suzanne S. Barnhill
Microsoft MVP (Word)

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Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
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> Some people at work have been complaining about their
> autotexts and other customizations being gone in Word
> 2000. Is there a reason why these autotexts would just
> disappear?