We also tried the fix listed at
http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm
When any Options item doesn't "stick," there are two likely causes:
1. A damaged Word Data key in the Registry. Rebuild it using the
instructions at http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm.
2. An add-in that is changing the settings. You can find out more about the
add-ins you have installed using the Tools | Templates and Add-ins menu and
the Tools | COM Add-ins menu item; see
http://word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm
--
Suzanne S. Barnhill
Microsoft MVP (Word)

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Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.word.mvps.org
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> When Customizing toolbars in MS Word 2000; there is a
> checkbox to show screentips on the toolbars. We have
[quoted text clipped - 7 lines]
> Any ideas?
> Thanks, John.