You need to ensure that normal.dot is saved when you close the program -
start by ensuring that the prompt to save normal.dot (tools > options >
save) is checked. This will not be any use if this is a company networked
machine and the IT Nazis replace the normal.dot file with a clean one each
time you log in.

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Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site www.mvps.org/word
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> I can't seem to get the prograsm to accept the changes I
> make in the toolbar formatting. I make changes, I close
> the program and when I open it again the old buttons
> reappear. How do I force Word to accept my toolbar changes
> globally?