task pane, new from template, general template not working

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- 23 May 2004 22:45 GMT

Word 2002 sp3 on winXP.

The first time that I run word after rebooting the
computer I can create a new document by clicking on
general templates in the task pane.

All other subsequest attempts to create a new document by
clicking on general templates in the task pane produces
no results. Word does not open the general templates
window.

If I reboot the computer, it works once again the first
time only. Then the problem repeats.

All other links in the task pane seem to work fine.

Please advise.

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Graham Mayor - 24 May 2004 07:16 GMT

Start with the measures outlined at:
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm
and see if they offer any improvement.

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Graham Mayor - Word MVP

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Word MVP web site www.mvps.org/word
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> Word 2002 sp3 on winXP.
>
[quoted text clipped - 13 lines]
>
> Please advise.

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