It is not at all unusual for conflicts to occur when two add-ins try to
access the menu bar. The great problem is that Adobe have protected their
add-in so you can't get into it to fix it. If you want to retain Acrobat,
then the best plan is not to write to the menu bar, but to use your own
toolbar; however you could try renaming your add-in so that it loads before
(or after) the Adobe add-in. This sometimes works. For more on controlling
Adobe's toolbar - see
http://www.gmayor.com/lose_that_adobe_acrobat_toolbar.htm

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Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
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> Seem to be having issues with the Adobe menu in Word when some users
> open a custom template we created that has its own custom menu. For
[quoted text clipped - 4 lines]
>
> Any ideas?
ML - 26 Feb 2005 11:42 GMT
Ok thanks.
We don't actually have an add-in, this is just a template that has a custom
menu on the main Word menu. How would we force this to load after Acrobat?
Is it based on the template name?
So using a toolbar instead of the main Word menu solves the problem as well?
> It is not at all unusual for conflicts to occur when two add-ins try to
> access the menu bar. The great problem is that Adobe have protected their
[quoted text clipped - 14 lines]
>>
>> Any ideas?
Graham Mayor - 26 Feb 2005 12:01 GMT
OK, if your template has a menu extension then it inevitably will load after
Acrobat. There is no easy way to get it to load before Acrobat.
You could provide the menu in an add-in and then call it from
autoopen/autonew macros in the document template, which might work (though
equally might not). You could call Acrobat only when needed, though this is
difficult to achieve on a multiple user base so if a separate toolbar would
work for you then that should not affect Acrobat.
The major problem really is that Acrobat's add-in is crap. They password
protect it so users cannot fix the code, and take a dim view of persons who
hack their software, no matter how well intentioned.

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<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
> Ok thanks.
>
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>>>
>>> Any ideas?
ML - 26 Feb 2005 12:32 GMT
Thanks. I tried moving my menu to a toolbar and that didn't help either.
Even deleted everything from my template and still same issue. If I create
a new blank template it is fine. Not sure what is going on here but
something still in my template is causing the issue.
> OK, if your template has a menu extension then it inevitably will load
> after
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>>>>
>>>> Any ideas?
ML - 26 Feb 2005 12:16 GMT
Well to further confuse this, I took my current template, delete everything
from it and it still causes one of the Adobe menus to disappear. If I
create a new blank template then the menus are fine. Also some other
templates work fine as well.
Any idea what exactly is going on here? Could my template be somehow
holding a reference to the Acrobat menus and disabling them?
> It is not at all unusual for conflicts to occur when two add-ins try to
> access the menu bar. The great problem is that Adobe have protected their
[quoted text clipped - 14 lines]
>>
>> Any ideas?