Sure it isn't the Web toolbar? If so, see
http://addbalance.com/word/download.htm#WebToolbar.

Signature
Charles Kenyon
Word New User FAQ & Web Directory: http://addbalance.com/word
Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide
See also the MVP FAQ: http://www.mvps.org/word which is awesome!
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from my ignorance and your wisdom.
> Whenever I download a Word document from the Web, I always get the
> company's
> internal customised toolbars floating about the page. I then have to close
> each toolbar so as to read the document. Why does this happen? Any ideas
> how
> to stop it happening? We use Word 97