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MS Office Forum / Word / Menus and Toolbars / August 2005Cant Open File & Tools Menus!
Any user with a new profile that opens Word for the first time is unable to open the File or Tools menus, no dropdown menu appears, all other menus work fine. Also these same menus work fine in Access, Excel etc, only Word is affected. I have tried recreating their profiles but the problem continues. The problem happens on new office installs, old installs, installs with the latest updates and those without updates. The problem surfaced a couple of months ago when new users started and since then I have found the problem arises with any user that has a new profile created. With Citrix users I found that by deleting their profile and creating a new one on another server,that worked. However the problem is now arising on PC users that dont use Citrix and no matter how many times I create a new profile, the problem continues. PC's are all XP SP2 using Office XP and also have McAfee AV & Anti-Spyware running, the AV was installed at around the time the issue started, this is the only major change to our systems. On the Citrix side the servers are running W2K with Office XP Has anyone else had this problem? Any idea how I can correct this? See the article "My menus and toolbars are missing and won't come back" at: http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm  SignatureHope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP > Any user with a new profile that opens Word for the first time is unable > to [quoted text clipped - 27 lines] > > Has anyone else had this problem? Any idea how I can correct this? Thanks Doug, I actually found this post on the MVP site a few minutes before I saw your message, I tried the reg keys but they failed to correct the problem. I found that by doing the "winword.exe /a" command this enabled the menus to work but this did not fully solve the problem, as without using the /a command the problem still exists. As a work around for my user I have created a shortcut to Word with the /a command so that he can use word as normal, however I still need to find a way to make a permanent fix so that I no longer have tho use the /a command. Thanks for your help. > See the article "My menus and toolbars are missing and won't come back" at: > [quoted text clipped - 31 lines] > > > > Has anyone else had this problem? Any idea how I can correct this? If Word works properly when you start it with the /a switch, then this indicates a problem with (a) Normal.dot, (b) the Registry, or (c) an add-in that loads at startup. For tips on dealing with all of these, see http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm SignatureSuzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. > Thanks Doug, I actually found this post on the MVP site a few minutes before > I saw your message, I tried the reg keys but they failed to correct the [quoted text clipped - 19 lines] > > > work > > > fine. Also these same menus work fine in Access, Excel etc, only Word is > > > affected. > > > [quoted text clipped - 22 lines] > > > > > > Has anyone else had this problem? Any idea how I can correct this? I followed the document you suggested and I also followed several others, all to no avail. They all talk about the data key in the registry (which I deleted) the startup folder (which is blank anyway) and the normal.dot file. I have done all the above but still the same. But again this is happening with new users with blank profiles, so in most cases there is no normal.dot file or anything else saved to their profile, even after their profile is created and I do the above, the problem remains. The above affects PC users using local office installations as well as citrix terminal users accessing office via citrix servers. Anything else I can try? > If Word works properly when you start it with the /a switch, then this > indicates a problem with (a) Normal.dot, (b) the Registry, or (c) an add-in [quoted text clipped - 63 lines] > > > > > > > > Has anyone else had this problem? Any idea how I can correct this? On the problem PCs... When you choose Tools - Options - File Locations, is the location for User Templates located on their own computer, or elsewhere on the network? SignatureHerb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com >I followed the document you suggested and I also followed several others, >all [quoted text clipped - 13 lines] > > Anything else I can try? Thanks for your response, on the pc's and indeed on the servers the user templates is set to the default location ie C drive. The only change made to the default file locations is for the work group templates which points to a network location. Thanks > On the problem PCs... When you choose Tools - Options - File Locations, is > the location for User Templates located on their own computer, or elsewhere [quoted text clipped - 17 lines] > > > > Anything else I can try? This is very perplexing. If using the /a switch "solves" the problem, then the problem should be in the registry, an add-in (e.g., in Startup) or in Normal.dot. The fact that creating a new profile doesn't solve the problem suggests that it's not in the registry and it's not normal.dot, since a new profile would create virgin versions of both. Just for kicks... try setting the "Workgroup templates" file location to something neutral, i.e., a location that doesn't contain any Word templates or add-ins. SignatureHerb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com > Thanks for your response, on the pc's and indeed on the servers the user > templates is set to the default location ie C drive. The only change made [quoted text clipped - 31 lines] >> > >> > Anything else I can try? I managed to resolve this issue, totally by chance. I went into customise toolbars by right clicking on the main toolbar, I then selected each of the active toolbars to and then manually reset them. Once the above was done the File & Tools menus worked, however on exiting word it requested for the normal.dot file to be resaved based on the changed settings, I could not do this as the normal.dot file was in use by other users. so I saved it under another name, kicked all users off that were using the original normal.dot and then replaced it. Now the menus work fine. So the normal.dot file that was the problem was the one held in the workgroup templates location, and the one held in the users profile was just a copy of this template which is why deleting the template in the users profile made no difference. Well it all works fine now so thats all that matters. Thanks herb for your help. > This is very perplexing. If using the /a switch "solves" the problem, then > the problem should be in the registry, an add-in (e.g., in Startup) or in [quoted text clipped - 43 lines] > >> > > >> > Anything else I can try? Why do you have multiple users using the same normal.dot file? That defeats the purpose, which is called "user customization". A disctinct Normal.dot should be on each user's own computer, stored in the User Templates location (Tools - Options - File Locations). Shared templates should be in the Workgroup Templates location (also found in Tools - Options - File Locations). If you have multiple users sharing the same Normal.dot, you're asking for trouble, and frustration. SignatureHerb Tyson MS MVP Please respond in the newsgroups so everyone can follow along. http://www.herbtyson.com >I managed to resolve this issue, totally by chance. I went into customise > toolbars [quoted text clipped - 77 lines] >> >> > >> >> > Anything else I can try? |
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