File/Open malfunction

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chuckmham - 15 Sep 2005 20:44 GMT

When I choose FILE/OPEN I can't use any of the buttons at the top without
locking up the program. The only option I have is to chose the MY COMPUTER
button on the side. I've run Detect & Repair twice and nothing changes.

Any clues?

Thanks.

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Herb Tyson [MVP] - 16 Sep 2005 02:24 GMT

Take a look at the steps shown here. They usually resolve the kinds of
issues you're having:

http://www.officearticles.com/word/steps_to_troubleshooting_microsoft_word.htm

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Herb Tyson MS MVP
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> When I choose FILE/OPEN I can't use any of the buttons at the top without
> locking up the program. The only option I have is to chose the MY
[quoted text clipped - 4 lines]
>
> Thanks.

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chuckmham - 16 Sep 2005 19:04 GMT

The site mentions uninstalling Word but doesn't say how.

The real problem occurs after Word is open and I click on File/Open. The
"Look in:" window comes up usually with "My Documents" in it. If I click on
the arrow to change the folder I won't to see it locks up, eventually saying
Open is not responding and I have to do an "End Now" shutdown of Word. The
only way I can navigate to documents is with the folders on the left of the
Open window and the back button on the tool bar.

I hope that explains it better.

> Take a look at the steps shown here. They usually resolve the kinds of
> issues you're having:
[quoted text clipped - 9 lines]
> >
> > Thanks.

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Suzanne S. Barnhill - 16 Sep 2005 22:02 GMT

See “OFF97: IPF in Kernel32.dll Clicking "Look In" in Open Dialog Box”
http://support.microsoft.com/?kbid=182475

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Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
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Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

> The site mentions uninstalling Word but doesn't say how.
>
[quoted text clipped - 9 lines]
> > Take a look at the steps shown here. They usually resolve the kinds of
> > issues you're having:

http://www.officearticles.com/word/steps_to_troubleshooting_microsoft_word.htm

> > > When I choose FILE/OPEN I can't use any of the buttons at the top without
> > > locking up the program. The only option I have is to chose the MY
[quoted text clipped - 4 lines]
> > >
> > > Thanks.

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garfield-n-odie - 16 Sep 2005 22:20 GMT

Right-click on the My Computer icon on the Windows desktop,
left-click on Disconnect Network Drive, and disconnect any mapped
drives that are not currently available.

> The real problem occurs after Word is open and I click on File/Open. The
> "Look in:" window comes up usually with "My Documents" in it. If I click on
[quoted text clipped - 4 lines]
>
> I hope that explains it better.

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Graham Mayor - 16 Sep 2005 05:25 GMT

See http://www.gmayor.com/what_to_do_when_word_crashes.htm followed by
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

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<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

> When I choose FILE/OPEN I can't use any of the buttons at the top
> without locking up the program. The only option I have is to chose
[quoted text clipped - 4 lines]
>
> Thanks.

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