Error message: Linked CSS Style Sheet

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Gene - 25 Nov 2005 19:38 GMT

I have a client using Word 2003 in Windows XP. When he presses
Alt+Ctrl+Shift+I he gets a message box that says something like "Linked CSS
Style Sheet". English is not his first language and he is communicating with
me over the phone. I cannot duplicate his problem nor can I discover what
Word is doing. If I go to Tools, Customize, Keyboard, and search "All
Commands" I find none that pertain to this (except CSS Links, which does not
have this shortcut).

When I have him go to Tools, Templates and Add-ins, Linked CSS, he says
there are no linked style sheets listed in the dialog box.

When I have him go to Tools, Macro, Macros he says there are no macros in
this document.

I am trying to help him disable this shortcut key or command in order to
make the keystroke available for something else (available for use by a
keyboard driver). Can anyone tell me what is happening on his computer and
how to disable it?

He says he does not have FrontPage installed and does not administer any web
sites.

Thanks,
Gene

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Cindy M -WordMVP- - 26 Nov 2005 10:07 GMT

Hi Gene,

> If I go to Tools, Customize, Keyboard, and search "All
> Commands" I find none that pertain to this (except CSS Links, which does not
> have this shortcut).

What about when you have HIM do this on his machine? And once he's here, have
him click in the "New shortcut" box and press this combination. If it's
assigned to anything in the Word environment, it should show up in the area
below (instead of "unassigned").

If that doesn't turn anything up, have him start Word in "safe mode" (hold down
the CTRL key) to lock out all customizations and addins. If the keyboard
shortcut now works properly, you have to go through things in the Startup
folder, as well as COM-Addins (Pull that interface out of Tools/Customize,
Tools category). And if THAT doesn't turn up anything, you have to dig into the
Registry. In HKCU/Software/Microsoft/Office/Word/Addins

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail :-)

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Gene - 28 Nov 2005 17:36 GMT

Hi Cindy,

Thank you for your response. I will forward these suggestions to him and see
what happens.

And thanks for the education.

Sincerely,
Gene

> Hi Gene,
>
[quoted text clipped - 27 lines]
> reply
> in the newsgroup and not by e-mail :-)

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