Cannot use File on menu bar

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Flipper - 08 Feb 2006 16:09 GMT

When I start MS WORD 2000 I can type and use the menu bars for Edit, View,
etc but I cannot use File. If I click on File I get a message that
"Micorsoft Word for Windows has encountered a problem and needs to close. We
are sorry for the inconvenience. ...."
It gives me an option to send an error report. When I do, it will direct me
to a Microsoft Updates page, but I have installed all the updates and still
cannot use the File menu. If I type a document and click the 'x' to close it
I then get an option to save it. But I cannot open word and use the file
menu.

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Cindy M -WordMVP- - 10 Feb 2006 11:19 GMT

Hi Flipper,

> When I start MS WORD 2000 I can type and use the menu bars for Edit, View,
> etc but I cannot use File. If I click on File I get a message that
[quoted text clipped - 5 lines]
> I then get an option to save it. But I cannot open word and use the file
> menu.

If you rename your Normal.dot template to NormalOLD.dot, then start Word, does
the problem go away?

If it persists, START/run and type: winword.exe /a

Then press ENTER (or click Run). Word should open in SAFE MODE with the factory
defaults (means it will look odd). Can you use the File menu now?

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail :-)

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Flipper - 10 Feb 2006 16:49 GMT

Hi Cindy.

1. I did a search for Normal.dot but cannot find it on my PC. I uninstalled
and reinstalled Word but still Normal.dot is not there.
2. I tried the winword.exe /a and it did let me open and use Word and save a
document. But when I tried to reopen it, I got the same "Microsoft Word has
encountered a problem and nneds to close..." message.

Any idea of how I can get a Normal.dot file?

Thanks,
Flipper

>Hi Flipper,
>
[quoted text clipped - 19 lines]
>This reply is posted in the Newsgroup; please post any follow question or reply
>in the newsgroup and not by e-mail :-)

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Charles Kenyon - 10 Feb 2006 17:05 GMT

You almost certainly do have a normal.dot file. You just can't find it.
See method 1 in the following article:

From the FAQ:

28. My blank document has text in it - an old letter, etc. See
http://www.mvps.org/word/FAQs/AppErrors/BlankDocNotBlank.htm.

Signature

Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies and questions to
the newsgroup so that others can learn from my ignorance and your wisdom.

> Hi Cindy.
>
[quoted text clipped - 40 lines]
>>reply
>>in the newsgroup and not by e-mail :-)

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