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MS Office Forum / Word / Menus and Toolbars / May 2008WORD gone.
Maybe it was the virus scan (Avast) yesterday that showed a virus or two, and they were handled as directed. This is not uncommon. It has happened before with no effects on the computer. But today I could not access my XP Office Word files. The pop-ups indicate that the system is trying to install windows. It cannot, and then tells me to install Word. Tried System Restore, but it doesn't work either. My system cannot be restored. I need help. TIA I would appreciate a reply from someone. I need help on how I can access my WORD files again. Thanks > Maybe it was the virus scan (Avast) yesterday that showed a virus or two, > and they were handled as directed. This is not uncommon. It has happened [quoted text clipped - 7 lines] > restored. I need help. > TIA It is impossible to tell at this distance what damage has been done by the virus activity and the action of the AV software in controlling that. If system files have been affected then it is entirely possible that your office installation (or worse) is corrupt. You say that the system is trying to install *Windows*? You need to search the *exact wording* of the error message and if necessary ask about the problem in a Windows forum dedicated to your flavour of the operating system. If the Office installation is corrupt, you should reinstall it from the original installation CD. If the damage is really bad, you may have no alternative but to save your salvageable data and reinstall Windows and your applications. If that becomes necessary, you should take the opportunity to re-appraise your system security and habits to ensure that the chances of such virus infection are minimised.  Signature<>>< ><<> ><<> <>>< ><<> <>>< <>><<> Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org <>>< ><<> ><<> <>>< ><<> <>>< <>><<> > I would appreciate a reply from someone. I need help on how I can > access my WORD files again. [quoted text clipped - 11 lines] >> restored. I need help. >> TIA Nothing else seems to be wrong. I have no problems accessing my usual websites and Outlook Express. It seems only the MS Office or WORD is gone. I say that because I only use WORD of the Office suite. When I click on My Documents or the specific Word folder in my Quick Lauch, I see all the usual and my created folders and Word files. But I cannot access them. When I try to access, the pop-up says trying to install Word, and then says that Word is not present. I can also access the My Music Folder which is in My Documents. > It is impossible to tell at this distance what damage has been done by the > virus activity and the action of the AV software in controlling that. If [quoted text clipped - 28 lines] >>> restored. I need help. >>> TIA Did you try reinstalling/repairing Office *from the original Office CD*? Signature<>>< ><<> ><<> <>>< ><<> <>>< <>><<> Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org <>>< ><<> ><<> <>>< ><<> <>>< <>><<> > Nothing else seems to be wrong. I have no problems accessing my usual > websites and Outlook Express. It seems only the MS Office or WORD is [quoted text clipped - 45 lines] >>>> be restored. I need help. >>>> TIA I have not done that as I've never done it before, so I'm rather apprehensive as I am not that good on computers. Would appreciate your advise on simple steps to follow. Thanks > Did you try reinstalling/repairing Office *from the original Office CD*? > [quoted text clipped - 47 lines] >>>>> be restored. I need help. >>>>> TIA Locate the Office installation disc and its packaging which includes the installation key number. Put the disc in the drive and it should autorun (if not run setup from the disc). At the choices choose repair or reinstall. Try repair first! This then uses the installer on the disc rather than the one on your hard drive to repair the installation. If prompted enter the installation key number. Signature<>>< ><<> ><<> <>>< ><<> <>>< <>><<> Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org <>>< ><<> ><<> <>>< ><<> <>>< <>><<> > I have not done that as I've never done it before, so I'm rather > apprehensive as I am not that good on computers. Would appreciate your [quoted text clipped - 60 lines] >>>>>> cannot be restored. I need help. >>>>>> TIA I chose the Repair function and I've got WORD back. Thanks so much for your help. > Locate the Office installation disc and its packaging which includes the > installation key number. [quoted text clipped - 67 lines] >>>>>>> cannot be restored. I need help. >>>>>>> TIA You are welcome :) Signature<>>< ><<> ><<> <>>< ><<> <>>< <>><<> Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org <>>< ><<> ><<> <>>< ><<> <>>< <>><<> > I chose the Repair function and I've got WORD back. Thanks so much > for your help. [quoted text clipped - 75 lines] >>>>>>>> cannot be restored. I need help. >>>>>>>> TIA > Maybe it was the virus scan (Avast) yesterday that showed a virus or two, > and they were handled as directed. This is not uncommon. It has happened [quoted text clipped - 7 lines] > restored. I need help. > TIA Hi, Why not try Advanced Word Repair at http://www.datanumen.com/awr/ ? It recovers several important Word documents for me and is really helpful! Alan Anyway I've got WORD back this time as above. Maybe I'll try it next time I have problems. But it is not one of those free ones, and it is going to cost quite a bit. On 4ÔÂ29ÈÕ, ÏÂÎç4ʱ26·Ö, "Ben Stevenson" <casiopie...@hotmail.com> wrote: > Maybe it was the virus scan (Avast) yesterday that showed a virus or two, > and they were handled as directed. This is not uncommon. It has happened [quoted text clipped - 7 lines] > restored. I need help. > TIA Hi, Why not try Advanced Word Repair at http://www.datanumen.com/awr/ ? It recovers several important Word documents for me and is really helpful! Alan
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