Mr. Gallanter,

Suzanne Barnhill is one of the most patient people I've encountered on
newsgroups. She didn't tell you that you lied. She told you she doubted what
you told her. You confirmed that her doubts were well founded. Advice given
here is given by volunteers who do not work for Microsoft. No one pays for
the advice given here, especially not you.

The reason expert advice may seem difficult is that Word, itself, is very
complex. Sometimes it is necessary to ask "Is it plugged in?" or the
equivalent. When someone chooses to modify a template the way you are,
asking whether you saved the template is very appropriate.

Another method you might try is directly opening the template (File =>
Open). Make your style modifications, save and exit the template. If that
doesn't fix the problem (in new documents based on the template) you have
someone malicious messing with your system. (Possibly a well-meaning network
administrator.)

I suspect, from your symptoms, that your template is _not_ being saved after
you make your changes or is being replaced when you restart Word or restart
your computer. Try finding the template in Windows (with Word closed). Check
the modified date in file properties. If it has been changed, see what
happens if you shut down your computer and restart. If it is being replaced,
talk with your network administrator.

If that doesn't work, try opening your normal.dot and using Save As to save
it under a different name. Base new documents on that template (File =>
New).

Hope this helps.

As Charles has said, I didn't say you lied; I was implying that you had been
misinformed and were therefore operating under a misapprehension. It is true
that templates remain attached to documents, but they do *not* contribute
any new formatting (including style modifications) after the document is
created *unless you reattach the template with "Automatically update
document styles" enabled.*

Since I have no ability in VBA (much less VB), I cannot speak to what may
happen if examine the document using Visual Basic. Apparently I do not have
enough facility in English, either, to get across the principles I have
tried to explain.

It is unfortunate that your question did not attract the attention of MVPs
who are more conversant with all these matters, such as Shauna Kelly,
Margaret Aldis, and Beth Melton. They appear to have taken a well-deserved
Christmas vacation. You might want to reflect that a question posted on
Christmas Eve might not get the same caliber of answers that it might
receive if asked during a non-holiday period.
--
Suzanne S. Barnhill
Microsoft MVP (Word)