Word 2003 tends to lose some of its preference settings. You can overcome
this one by having an autonew and an autoopen macro each containing the line
ActiveWindow.ActivePane.DisplayRulers = True
See http://www.gmayor.com/installing_macro.htm

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Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
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> I can't get the margin ruler on the top of the word
> document to appear and stay in place. Can someone help
> me .