I have a customer that whenever he starts a new Word
document, the default starting position of the cursor is
line 4.5.  He cannot click to the top of the page as the
location of 4.5 is being treated as if it's the top of
the page.  If he goes to a normal view, he can begin at
the true top of the page but, if it's a 2 page document
and he prints it out, the 2nd page's text begins on line
4.5.  Has anyone ever seen anything like this?  If he
goes to an old document, right clicks on it and chooses
New, the document behaves as it should.  Thoughts?  
Thanks.

David