We have a Word document that has the margins setup for letterhead. When this
document is attached in an email and sent, the margin settings are lost. Both
users have the same printer set as their default printer.
Same printer, or same printer driver (and operating system). It is a big
distinction. Also, does your letterhead have the box checked to update
styles checked under Tools > Templates and Add-Ins? It should not.

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Charles Kenyon
Word New User FAQ & Web Directory: http://addbalance.com/word
Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide
See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
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> We have a Word document that has the margins setup for letterhead. When
> this
> document is attached in an email and sent, the margin settings are lost.
> Both
> users have the same printer set as their default printer.