This is usually an indication that a document has been saved as Normal.dot.
See http://word.mvps.org/FAQs/AppErrors/BlankDocNotBlank.htm for
instructions on renaming Normal.dot (or just start with the /a switch) to
see if that solves the problem.

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Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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all may benefit.
> A member of staff cannot use auto text facility in Header and Footer it is
> greyed out. All other staff members have no problems. OS XP, Office 2003. Any
> Ideas?