He has "Update fields" checked on the Print tab of Tools | Options and you
don't. But the fields should not be cleared unless you have unprotected and
reprotected the document.
--
Suzanne S. Barnhill
Microsoft MVP (Word)

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Words into Type
Fairhope, Alabama USA
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> someone has been sent a document that has text form fields
> in. He would like to be able to print this all out. If
> I change to Normal view and print, it works. When he does
> it, as soon as he presses print all the grey fields
> disappear. Any ideas what could be different? I
> connected to his same printer and it was fine.