 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
| HomeDiscussionsAccessExcelInfoPathOutlookPowerPointPublisherWordDirectoryUser Groups Related Topics Outlook ExpressInternet ExplorerWindowsMS Server ProductsMore Topics ... |
MS Office Forum / Word / Printing and Fonts / February 2005Word 2000 displays square boxes instead of the actual characters though the font is available in the fonts drop-down list
I have 3 users configured on my PC running on Windows 98. One of these users experiences a strange and annoying problem in word 2000: most of the fonts (this includes a common font like Times New Roman) display as square boxes though they are available in the fonts drop-down list. The Arial font displays correctly. The other Microsoft Office applications are not affected. The other 2 users don't have any problem. I have been searching through the web for a long time to find an indication on how to correct this problem but without success. It would be really great if somebody could help me. Thanks. ACS Approximately how many fonts are installed on the misbehaving system? Tom MSMVP Windows Shell/User :I have 3 users configured on my PC running on Windows 98. One of these users : experiences a strange and annoying problem in word 2000: most of the fonts [quoted text clipped - 7 lines] : Thanks. : ACS I have 702 fonts installed on my PC. Alain > Approximately how many fonts are installed on the misbehaving system? > [quoted text clipped - 19 lines] > : Thanks. > : ACS That's a lot of fonts... <g> But... Does the user with problems have the same language settings as the other users? If a font doesn't have a character set for the specified language, it can do what you describe... >I have 702 fonts installed on my PC. > [quoted text clipped - 23 lines] >> : Thanks. >> : ACS PeterD, the Darkstar Network To email, fix my address! ExpertZone! Yes, we all use the same language settings (French). The problem only appears in Word, not in Excel or PowerPoint. Also not in Outlook, provided Word is NOT used as the text editor. Alain > That's a lot of fonts... <g> But... > [quoted text clipped - 33 lines] > To email, fix my address! > ExpertZone! If you create another user account, does the new account experience the problem? Tom MSMVP Windows Shell/User :I have 702 fonts installed on my PC. : [quoted text clipped - 23 lines] : > : Thanks. : > : ACS If I create another account, there is no problem but I would need to configure this new account from scratch with all the settings of the problem account. I prefer not having to do this. If I set up a new account by making a copy of the problem account, I obviously experience the same problem. Alain > If you create another user account, does the new account experience the > problem? [quoted text clipped - 36 lines] > : > : Thanks. > : > : ACS Printer driver would seem to be implicated. Word checks the printer driver for available fonts. The fact that that user account is producing blank squares instead of glyphs indicates that the rasteriser is not finding the required data at the requested code points in these font files. This points to the printer driver settings. Check the settings in this account, in particular the font substitution settings. Change to do not substitute, if different. Is a PostScript printer being used? Tom MSMVP Windows Shell/User : If I create another account, there is no problem but I would need to : configure this new account from scratch with all the settings of the problem [quoted text clipped - 44 lines] : > : > : Thanks. : > : > : ACS I have a HP Laserjet 5L PCL printer. I uninstalled and reinstalled it under the problem user login. The test page prints correctly ... in Times New Roman. But word keeps displaying blank squares in this and other fonts. In Word I checked for font substitution but got the message that all fonts used in the document (thus Times New Roman which displays in the toolbar!) are available and that no substitutions are therefore needed. I spent time comparing the entries in the registry that relate to Word and fonts and couldn't find any difference between the users. Should I post this question in another newsgroup? Best regards Alain > Printer driver would seem to be implicated. > [quoted text clipped - 68 lines] > : > : > : Thanks. > : > : > : ACS I see I was not as clear as I had hoped. The font substitution settings you should check are in the printer driver. Navigate to Start Printers and fax. Highlight the printer. Right click and choose Properties from the context menu which opens. For a PCL printer, there will be an entry for font substitution table. Change settings to "Do not substitute" or similar. OK out. Let us know. Tom MSMVP Windows Shell/User :I have a HP Laserjet 5L PCL printer. I uninstalled and reinstalled it under : the problem user login. The test page prints correctly ... in Times New [quoted text clipped - 80 lines] : > : > : > : Thanks. : > : > : > : ACS Hellon tom, I don't have an entry for font substitution in the printer properties. And I don't think that could be the origin of the problem as only one of the 3 users has the problem and only in Word, not with the other software. Best regards, Alain > I see I was not as clear as I had hoped. The font substitution settings > you should check are in the printer driver. [quoted text clipped - 119 lines] > : > : > : > : Thanks. > : > : > : > : ACS What is the make and model of the printer? What is the source of the printer driver used by each machine {Windows distribution CD; printer-maker CD that came with the printer; download from maker's site; download from other site}? Tom MSMVP Windows Shell/User : Hellon tom, : [quoted text clipped - 128 lines] : > : > : > : > : Thanks. : > : > : > : > : ACS Tom, I have a HP LaserJet 5L printer and use the HP LaserJet 5L PCL driver. I downloaded this driver from the HP site some years ago. Best regards, Alain > What is the make and model of the printer? What is the source of the > printer driver used by each machine {Windows distribution CD; [quoted text clipped - 160 lines] > : > : > : > : > : Thanks. > : > : > : > : > : ACS Since printer settings are made on a per-user basis, it might be worth a few minutes to check the font substitution settings. For the HP PCL 5 driver, I believe you will find the font substitution table settings under the "Device settings" tab. Tom MSMVP Windows Shell/User : Tom, : [quoted text clipped - 168 lines] : > : > : > : > : > : Thanks. : > : > : > : > : > : ACS Tom, I can't find anything about font substitution table settings in the properties of my printer. There is a Fonts tab but only to install a font cartridge or download True-Type fonts in the printer. Test pages print exactly the same for all three users of my PC and they print in Times New Roman. If the printer settings were different for the problem user, I would think that the test page would not print correctly and the same problem would exist in other software like Excel but that's not the case: Times New Roman displays and prints without any problem in Excel. The problem of Times New Roman displaying as square boxes is limited to the Microsoft Word software. It looks like I will have to reinstall the user from scratch hoping that the problem will not appear again. Thanks for your help. Alain > Since printer settings are made on a per-user basis, it might be worth a > few minutes to check the font substitution settings. For the HP PCL 5 [quoted text clipped - 207 lines] > : > : > : > : > : > : Thanks. > : > : > : > : > : > : ACS |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2008 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.