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MS Office Forum / Word / Printing and Fonts / February 2005Word will not print multiple copies
Excel and other apps have no problem, but Office XP 2003 Word cannot print multiple copies on XP from a shared printer on an Windows 2003 Server. Word did work fine before a shared printer was deleted on the 2003 Server and then re added. The clients are XP. A workstation was added after the printer remove and replace, except it wasn not imported in as a workstation into the domain. It prints multiple copies fine using the same shared printer on the Windows 2003 server as the other computers that don't work. In fact the machine that works, and those that don't, are identical in every way except, one has not been added to the 2003 Server Domain yet, and it was brought into the network after the removal and replacement of the shared printer. The driver is the same one on the computers that do work and those that don't. http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B290956 doesn't work at all. User's ahve full rights. It doesn't even work for the administrator. Any other ideas? Thanks, Jack T. . So the user selects 3 copies but only gets one? Could the printer have been configured incorrectly? Some printers (my GCC, for example has) are equipped with a hard drive to hold print jobs. The idea is that the printer needs to receive the file one time, and then can print multiple copies with only the copy command. This reduces network traffic and improves network performance. Quite a few printers have a copies setting, which is ignored if the printer doesn't have the hardware to handle this... Possibly your printer is configured to print multiple copies when in fact it is not able to do so. (Different applications may then supporrt this option, or not) >Excel and other apps have no problem, but Office XP 2003 Word cannot print >multiple copies on XP from a shared printer on an Windows 2003 Server. [quoted text clipped - 18 lines] >Jack T. >. PeterD, the Darkstar Network To email, fix my address! ExpertZone! >Could the printer have been configured incorrectly?< Remember, it is only a Word problem. On the same machines, Excel and all the other members of the office suite, as well as every other app, print multiple copies when asked. That means to me that Word does not use Windows API printing. These same machines printed from Word just fine before the printer was removed and reinstalled on the server. I did uninstall Word and re-installed, and it didn't help. I also deleted the printer on the local computers and reinstalled it. Thanks, Jack T. > Some printers (my GCC, for example has) are equipped with a hard drive > to hold print jobs. The idea is that the printer needs to receive the [quoted text clipped - 38 lines] > To email, fix my address! > ExpertZone! Definately could still be so... Each application should use teh same printing techniques, but... <g> I suspect that word thinks the printer has the ability to print multiple copies on command (and so commands it) whiel the printer/driver dosn't have this support and ignores the command. Were this my system, I'd look very hard at the server's installation of the printer, and printer options. What printer is it, adn which driver is being used on the server? >>Could the printer have been configured incorrectly?< > [quoted text clipped - 8 lines] >Thanks, >Jack T. PeterD, the Darkstar Network To email, fix my address! ExpertZone! >What printer is it, adn which driver is being used on the server? < The printer is a Ricoh Aficio4506. It is a high end color laser, copier, and stacker. It worked fine on all machines until is deleted the object from the server and put it back. It uses the Windows 2003 driver version 5.0.4 I believe, which is their latest. That hasn't changed. The new workstations on the network have no problem. It's just the ones that were on the LAN when the printer was deleted from the server. The new workstations receive their driver from the server, and they work fine with Word. If it were the server, then why don't they all have the problem? I suspect an FDisk on the client would fix the client, but I don't know that, and it's a lot of work. I will probably test that by putting a test drive in one of the machines and trying it. I would also know at that point if the problem is associated with domain membership, although I can't imagine how. It is even a problem when I login adminstrator. Thanks, Jack T. > Definately could still be so... Each application should use teh same > printing techniques, but... <g> I suspect that word thinks the printer [quoted text clipped - 24 lines] > To email, fix my address! > ExpertZone! Long shot. One an effected workstation: Open the printer properties for that printer. Select the Advanced tab. There should be a button marked 'new driver'. See if that refreshes the driver for you. >>What printer is it, adn which driver is being used on the server? < > [quoted text clipped - 11 lines] >the problem is associated with domain membership, although I can't imagine >how. It is even a problem when I login adminstrator. PeterD, the Darkstar Network To email, fix my address! ExpertZone! > Long shot. < I took a clean machine, and did not join the domain. I simply shared the printer. Instantly, I could not print multiple pages in Word. However, I had two other machines that could while sharing the same priter. Then I took the same machine and installed the printer only instead of sharing it from the 2003 Server, I did it locally using the exact same drivers. (The printer has an IP print server built in.) No problem. Then I set up the same printer under a different name on the 2003 Server with the same drivers. No problem. Then I tried to delete the old printer on the corrupted machines. Could not delete them. Then I unshared and removed the printer from the 2003 server, and rebooted the client computers. Still cannot remove the printers. Then I used RegEdt32 to remove the printers from all the computers. I then added the new printer, both domain computers and those not in the domain. No problem. They all work, and they all print multiple copies. Thanks for your thoughts, Jack T. > Long shot. One an effected workstation: Open the printer properties > for that printer. Select the Advanced tab. There should be a button [quoted text clipped - 20 lines] > To email, fix my address! > ExpertZone! Just wondering, when y9ou tried to remove the printers and that failed, waht was the message or problem noted? >> Long shot. < > [quoted text clipped - 15 lines] >Thanks for your thoughts, >Jack T. PeterD, the Darkstar Network To email, fix my address! ExpertZone! > Just wondering, when y9ou tried to remove the printers and that > failed, waht was the message or problem noted? I don't remember anymore. All I remember is that it comes after the confirmation. Thanks, Jack T. >Excel and other apps have no problem, but Office XP 2003 Word cannot print >multiple copies on XP from a shared printer on an Windows 2003 Server. [quoted text clipped - 18 lines] >Jack T. >. You might have this one: There is an ancient bug that Microsoft has still not fixed which manifests itself as an inability to print multiple copies. See article 290956. They admit that one cause is damaged Word registry settings, but don't tell you how to fix them. There are a variety of strange work-around procedures, such as turning off background printing, turning off spooling, and adding an extra blank page to the end of the document! Bob S |
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