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MS Office Forum / Word / Printing and Fonts / April 2005

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Scrunched printing, my version

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Bob S - 12 Apr 2005 23:03 GMT
My Scrunched Text Bug Report

This morning when I tried to print a document, all the letters
scrunched toward the left margin.

The scrunching happened to Body Text; It did not happen to Heading 1-3
or to Normal+9pt, or to an Equation Editor object. It does happen to
Normal.

I was in Normal View at the time.

The printer was an HP LaserJet 4M+. The printer drivers were the
ordinary Windows XP drivers.

The printer was off-line when I told Word to print; I pushed the
on-line button later.

Word version is Word 2002 SP3. Macros are disabled.

The scrunching occurred both on screen and when printed.

The document was new, just created by pasting pieces from another
document.The document is mostly simple; there is nothing in headers or
footers, no endnotes, footnotes, comments, tracked changes, numbers or
bullets. There is one Equation Editor object and two small tables. The
table in Body Text style had the text in each cell scrunched; the
table in Normal+9pt did not have scrunched text.

I started trying things.

Once this had happened, any new document created was also scrunched.
So far I have left this Word session open so as not to disturb things.

Each paragraph is scrunched separately. The entire paragraph
compresses to a few letters long on one line. If there is a manual
line break, the scrunched line breaks and each part scrunches.

I pulled down the Styles and Formatting Task Pane and modified Body
Text style to use Verdana instead of Times New Roman, and it
unscrunched. I changed it back and it scrunched again.

Printing it while it was set for Palatino Linotype resulted in normal
behavior. When I then changed it back to TNR it scrunched again.

More checking reveals that it apparently happens with any style or
direct format that uses TNR at 12 points not bold or italic. Changing
any of these things unscrunches it. Changing color does not unscrunch
it.Underlining does not unscrunch it.

Changing alignment to Center is very interesting. For one-line
paragraphs this effectively unscrunches them (and centers them of
course). For longer paragraphs it reduces the scrunching so that the
paragraph is more-or-less evenly distributed across the length on one
line. I say more-or-less because it is a little more scrunched on the
right than on the left.

Setting the alignment to Justified produces the identical result for
the long paragraphs; this ought to be a clue. Short paragraphs are
unscrunched in this setting.

Right alignment just scrunches the text to the right edge.

Setting Wrap to Window does not unscruch it.

It does not happen to new documents in WordPad, so I guess the on-disk
font is OK. If I copy the scrunched document to the clipboard and
paste it into WordPad, it is not scrunched. If I try to print from
WordPad it does not scrunch.

Bob S
Bob S - 14 Apr 2005 20:25 GMT
More information:

Actually when I printed it I pulled down File | Print and changed from
the LJ 4M+ to the LJ4M+ double-sided; same printer and driver,
different queue and settings. So it seems likely that Word asked the
printer driver for some information and reformatted the document.

I don't know whether Word asked for the wrong information and the
driver gave it what it asked for, or whether Word asked correctly and
the driver gave it the wrong answer, or whether Word asked for the
right information and the driver gave it the right information and
Word mis-used the answer.

Typing characters one at a time into an empty scrunched paragraph, it
seems that the characters are correct but the cursor position is not
moved forward the correct amount after typing. Roughly speaking, the
cursor moves to the center of the just-typed letter.

There is an interesting exception; closed single or double curly
quotes get approximately the correct advance. In fact, further testing
shows that characters below A0 get the wrong advance; characters above
A0 get the correct advance. This seems like another clue.

Changing Views does not unscrunch it.

Pulling down File | Print, changing the printer from the LJ4M+
double-sided to the LJ 4M+ unscrunched the document. Changing from the
LJ 4M+ to the LJ4M+ double-sided again did not cause scrunching.

Apparently there is a race condition in Word or in printer drivers
that sometimes causes Word to get the incorrect information about
spacing for lower-code fonts.

Bob S

>My Scrunched Text Bug Report
>
[quoted text clipped - 66 lines]
>
>Bob S
Bob   Buckland ?:-\) - 18 Apr 2005 16:51 GMT
Hi Bob,

Hmmm.  In the testing where I've been able
to reproduce this changing views did make
a difference (web view, outline view and
Reading layout view) but one apparently common factor
in the scenarios where this has been
reported is Word 'thinking' you've changed printer
drivers (for example between an HP 4 and
the MS Office 2003 Document Image Writer).

Do you get the same results if you delete all
files found through start=>Search/find using
 ~$*.*;*.tmp
before starting Word?

Do you get the same results if you start Word
in Office safe mode (hold ctrl key while starting Word)?

======
More information:

Actually when I printed it I pulled down File | Print and changed from
the LJ 4M+ to the LJ4M+ double-sided; same printer and driver,
different queue and settings. So it seems likely that Word asked the
printer driver for some information and reformatted the document.

I don't know whether Word asked for the wrong information and the
driver gave it what it asked for, or whether Word asked correctly and
the driver gave it the wrong answer, or whether Word asked for the
right information and the driver gave it the right information and
Word mis-used the answer.

Typing characters one at a time into an empty scrunched paragraph, it
seems that the characters are correct but the cursor position is not
moved forward the correct amount after typing. Roughly speaking, the
cursor moves to the center of the just-typed letter.

There is an interesting exception; closed single or double curly
quotes get approximately the correct advance. In fact, further testing
shows that characters below A0 get the wrong advance; characters above
A0 get the correct advance. This seems like another clue.

Changing Views does not unscrunch it.

Pulling down File | Print, changing the printer from the LJ4M+
double-sided to the LJ 4M+ unscrunched the document. Changing from the
LJ 4M+ to the LJ4M+ double-sided again did not cause scrunching.

Apparently there is a race condition in Word or in printer drivers
that sometimes causes Word to get the incorrect information about
spacing for lower-code fonts.

Bob S >>
Signature

Bob  Buckland  ?:-)
MS Office System Products MVP

 *Courtesy is not expensive and can pay big dividends*

Bob S - 21 Apr 2005 11:12 GMT
Too late... It was only repeatable until I changed printers.
Eventually I had to get some work done (not to mention another few MB
of updates and reboots).

When I changed printers again it unscrunched. It never did it before,
and so far it has not done it since.

I looked at the temp files; there were a few kicking around, though
none that were obviously connected to the document that I was using
when this happened.

Bob S

>Hi Bob,
>
[quoted text clipped - 50 lines]
>
>Bob S >>
 
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