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MS Office Forum / Word / Printing and Fonts / January 2006Help! Files Unreadable
Hi, Maybe someone knows how to deal with this problem? I had several documents created about a year ago. Now after reinstalling XP I can not read the documents, they contain funny characters. When I try to open one of them with Word it tries to install a converter but after installing it is still the same. When I open the document with word I get a message "An input converter has to be installed". I accept and after it is installed there is a dialogue window with title "File Conversion" "select the encoding that makes your document readable". It has thre selection boxes on top "windows default" "MSDOS" "other encoding" which next to it has a scrolable list of encoding eg Arabic, Greek, Wester European etc. I have almost all of them but none worked. When I convert the document with that windows default selections ie "windows default", the document is imported but unreadable. Its 250 pages although the original should be about 1-5 pages. When I select part of the text on the task pane (stiles and formating) I see the font, it is shown as Plain Text. I also saved some web pages as .mht, which again could not be read in the same way with IE. The only international font I used before was Greek which I still have it and can read Greek. I have installed many Greek fonts but did not work. One other thing is that I had these documents encrypted. But now I can open them using the certificates I have kept. Would the problem be related with this? Now I can open the documents. Usually when a file is still ecrypted some gets an error, open access denied. I do not get this error, so its seems it is decrypted correctly. Is it a problem with fonts or encryption? I appreciate your help as its quite important loss. George What Windows and Word version and language edition was used to create the documents? What Word and operating system version and language was installed when you could read such files? Tom MSMVP Windows Shell/User > Hi, > [quoted text clipped - 39 lines] > > George Hi, Everything is the same and more advanced ie more updated from the old mashine. I tried installing all languages in the regional options at control panel. Here is how the opened corrupted file looks like: Is it encryption problem or font problem?? ˜¦eDËUѸ xÐç“^çhI<^QÎ{o GY 6² EäYQ ãE¯$Ö˜ °¼^é”™Ü ÚüCU»$ýå¼H$EDnôÃï6Ãqà ãî] :¸Á¦Y5=_q ×1 á«-dVÏ JBÀ;wqŒ‚od®SÖêÖ µäÍ=NÔ@AI Ö²‰`]ìå<Û€¾egî1H ˆ’¢ß‘íBI«b}^|Knåûè \^D }ö(Ð þjÌÂYPqÆV Y~cL«-BDš0§=Ùb b )v4¤ø $e¼ÄÄÉî(A/Ð< ¹IƦìÝ;ó ]Eb'/¢ •Ëåaü Ñ0” ¯)Q Û-5 ¢ŠZ?ñ á-ÈCàã* µ ïÍ`wP oAõX‚+“¿{'é ÑßMö<v À¥Uƒ}äD…ôI]ËEá • ía o , .*K$I5hóû©ë‡’ Ò6AÖÃS~aT © > What Windows and Word version and language edition was used to create the > documents? What Word and operating system version and language was installed [quoted text clipped - 47 lines] > > > > George I'll skirt the question: It's an encoding problem. However, I hold out no hope of determining what might overcome it unless you actually provide details as to what version of Word and Windows were used to create the file and what version is being used to read them. Also, since you report that you could read them with your previous setup, let us know details of that setup. Actual; version numbers, please. (Help About ....) Tom MSMVP Windows Shell/user > Hi, > [quoted text clipped - 72 lines] >> > >> > George Hi, Thanks for replying. The old mashine had a version of XP pro which had no service pack. On the old mashine I used Office 2002 and I am using the same now. My present mashine OS is XP SP1. This is the only difference and maybe (I do not remember) any fonts installed, and changes in the set up procedure of Office where you have the options in customised installation. I do not know the "Help->About" of the old mashine. Office is the same the this for the present mashine is Word 2002 10.6612.6626 SP3. The system says the OS is XP pro Version 2002 SP1. Correction: the old mashine is abroad. It has the old setup but it does not have the files anymore. More info. I used to and still am having the Greek fonts and etc languages working around the system. I have download almost all the Greek fonts I could found on the internet and installed them but nothing. I have also installed as I said all languages from the XP OS installation disk. (the ones that are in the regional options in the control panel- there, there are many encoding schemes, I selected all to be installed). One more, I may in the past had the internet explorer manus in Greek. I believe this means the whole OS menus where in Greek, I do not remember. But I have changed this setup back to english. Cheers George OK. Here is the trouble I am having understanding the situation. It is said that the same Office version is installed on each machine and the same Windows version (except for differences in updates and "hot fixes" that can happen over time). Yet, when you attempt to open the/some/many file(s) on the new machine that was/were created on the old, an attempt is made by the system to install an input converter. Are the Office/Word versions the same language or is one, say, English and the other, say, German? Tom MSMVP Windows Shell/User > Hi, > [quoted text clipped - 31 lines] > > George Hi, The word I am using now its in English (the menus are in english). The default language is English US (the language indicated at the status bar at the bottom). I should say that even when I open the .doc files with notepad or wordpad it is still unreadable. I have also saved .mht (web page) files and they are also unreadable by internet explorer in the same way. Thanks George Are you opening the files as Word documents? The sample text you give is what you get if you save as a Word document, then open as if the document were plain text. Check what's shown under 'Files of type' on Word's File > Open dialog. > Hi, > [quoted text clipped - 13 lines] > > George OK. If you look at the File Save as Save as type, do you see word 2.x for windows or Word 6/95 ? Tom MSMVP Windows Shell/User > Hi, > [quoted text clipped - 13 lines] > > George Hi, Yes I can see both options. I tried to save one file with this option and promted me to install an output converter which I did and completed the save. As I said the lost files are read in with a style as plain text. Regards George OK. Which? Word 2 or Word 6/95? Saving as Word 2 under a different name, closing the file, re-opening as Word can overcome certain encoding problems. If there is a problem created through the use of different language versions, it sometimes helps to run the macro available from MS Office Downloads to force a font change to Arial (merely selecting all text and reformatting as Arial does not work), save the file under a different name and re-open it. Let us know. Tom MSMVP Windows Shell/User > Hi, > [quoted text clipped - 7 lines] > > George |
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