Word documents are slow to open after retiring Template server

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GeorgeJetson - 26 Apr 2006 05:30 GMT

After retiring a Server containing our Word Templates our Word document
take 5 - 10 minutes to open.

I originally tried a script to change the template path, but this
didn't work as I have discovered that the
Path to the workgroup templates is via a mapped drive and is correctly
pointing to the new server. I have verified this in the header of the
document (opening it in notepad).

Something else in each document is trying to access the old server.

This can be verified by bring the old server back online. The
documents open immediately.

I can fix this by copying the contents of the documents into a new file
and saving this over the old one.

I know that I can try to hack the DNS & WINS to redirect the calls to
the old server to the new one, but this isn't a fix, but rather a
short term hack.

We are currently using Office97 and moving to Office2003. Both
versions experience the same issue.

Has anyone any ideas to resolve this?

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Andra - 26 Apr 2006 16:08 GMT

Tools > Templates and Add-Ins...>Document template

even if it shows right, attach anew

for each document...

> After retiring a Server containing our Word Templates our Word document
> take 5 - 10 minutes to open.
[quoted text clipped - 21 lines]
>
> Has anyone any ideas to resolve this?

Reply to this Message

Charles Kenyon - 26 Apr 2006 20:17 GMT

See http://support.microsoft.com/?kbid=830561 "Documents that
have attached templates take a long time to open in Word 2002 and
in Word 2003".

Note, all documents have attached templates.

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Charles Kenyon

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> After retiring a Server containing our Word Templates our Word document
> take 5 - 10 minutes to open.
[quoted text clipped - 21 lines]
>
> Has anyone any ideas to resolve this?

Reply to this Message