Hi Karen,

Check whether you can still find your toolbar under View | Toolbars >, and,
if not, under View | Toolbars > Customize... | tab Toolbars.

If the toolbar is still unavailable, perhaps you have saved it in a document
or document template. Try to remember what you had open in Word at the time
you created the toolbar (File | 1 ... 9 may help) and check whether any of
those documents by accident contains the toolbar.

Good luck,
Cooz
--
PS: If this is a satisfying answer to your question and you're logged in via
the Microsoft site, please click Yes to "Did this post answer the question?".
Thanks.

From the FAQ:

28. I can't save my customizations - AutoText, menus, etc.
   Can't save normal.dot...
   If you have Adobe Acrobat 7 installed see the last section of
   http://www.gmayor.com/lose_that_adobe_acrobat_toolbar.htm.
   Otherwise, hold down the Shift key when selecting the File
   menu and select Save All.
   See also http://www.adobe.com/support/techdocs/331259.html.

Hope this helps,