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MS Office Forum / Word / Programming / April 2006

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File in document program willnot respond when clicked to open.

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Ronz - 25 Apr 2006 15:30 GMT
When I open Word, I go to Documents to open a folder with a few files in it.
I click on the folder and the computer locks up with a message that word
cannot open the folder. I have to hit "Ctrl,Alt,Delete" to close Word.  If I
open Word and just click on a file in Documents it will open. This just
started to happen this past week. I checked for updates etc. but can't find a
solution.
zkid - 25 Apr 2006 20:17 GMT
Is this happening with any folder or just one in particular?

You might have a corrupt Normal template.

By the way, this is the programming forum.  You might have better luck in
the non-programming forums.

> When I open Word, I go to Documents to open a folder with a few files in it.
> I click on the folder and the computer locks up with a message that word
> cannot open the folder. I have to hit "Ctrl,Alt,Delete" to close Word.  If I
> open Word and just click on a file in Documents it will open. This just
> started to happen this past week. I checked for updates etc. but can't find a
> solution.
garfield-n-odie [MVP] - 26 Apr 2006 09:13 GMT
See http://support.microsoft.com/kb/918165 "Problems in Windows
Explorer or the Windows shell after you install security update
MS06-015".

If you aren't comfortable with editing the Windows registry
yourself, then go to
http://www.kellys-korner-xp.com/xp_tweaks.htm and scroll
down to Item No. 383 "Hewlett-Packard's Share-to-Web software -
Fix".  Download and run the script to automatically modify your
registry as described in KB918165.  You may need to temporarily
disable your antivirus program in order to run the script.

A revised version of the MS06-015 update was released on April 25
that supposedly interacts better with the older HP and nVidia
software.  You can download the revised update from
http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx .

> When I open Word, I go to Documents to open a folder with a few files in it.
> I click on the folder and the computer locks up with a message that word
> cannot open the folder. I have to hit "Ctrl,Alt,Delete" to close Word.  If I
> open Word and just click on a file in Documents it will open. This just
> started to happen this past week. I checked for updates etc. but can't find a
> solution.
 
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