Word 2003 cannot open Word 2000 Document

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Neil - 04 Aug 2006 05:49 GMT

I have word documents created using Word 2000 SP3 which works fine on all
office 2000 PC.s but i am having a problem opening the document on office
2003. the following error appears:

Word experienced an error while trying to open this file
* The file may be corrupt try File/Open and Repair option
*check the file permissions of the documents or drive
*make sure there is sufficient free memory and disk space
*open the fiel with the text recovery converter

I have copied the file to memory stick and onto my desktop and there are no
permissions set.
There is over 120mb free memory so this should not be the problem.

We do not use Norton Antivirus, instead CA Antivirus. To test on different
environments I have removed the antivirus and firewalls from two pcs running
Word 2000 and Word 2003 and still get the same results as listed above.
MSFT Knowledgebase is worthless for this issue.
PLEASE CAN SOMEONE HELP!!!!!

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Jezebel - 04 Aug 2006 06:23 GMT

The Word file format didn't change between W2000 and W2003. Is the problem
with one specific file, or with *any* file transferred from the old machine?

Did you try opening the file with the text recovery converter? -- obviously
not a good final solution (you'll lose all formatting), but for purposes of
diagnosis it will tell you whether the file is readable at all.

As another experiment, try saving the document on the original machine using
a different file format -- eg as RTF -- then see if your W2003 machine can
open it.

>I have word documents created using Word 2000 SP3 which works fine on
>all
[quoted text clipped - 18 lines]
> MSFT Knowledgebase is worthless for this issue.
> PLEASE CAN SOMEONE HELP!!!!!

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