Hi Gwen

Keyboard shortcuts can be stored in documents, templates, add-ins (ie your
global template) or normal.dot. Almost certainly there are 'rogue' settings
somewhere that are intefering. Your task is to ferret out the rogues. Try
this:

Step 1 - ensure that normal.dot has the default keyboard shortcut

Close Word. Move your global template out of the Word startup folder or
otherwise do whatever is necessary so that, when you start Word, your global
template will not load when Word starts. Now, re-open Word. At Tools >
Templates and Add-ins, make sure that your add-in is not loaded.

Now, Tools > Customize > Keyboard. In the "Save changes in" box, choose
Normal.dot. In the Categories box, choose File. In the Commands box choose
FilePrint. What does it say in the Current keys box? It should say Ctrl+P
and Ctrl+Shift+F12.

If it does *not* include Ctrl+P, then, click in the "Press New Shortcut key"
box, and do ctrl-p. Click Assign. Click Close, then Close, and then exit
Word.

Step 2 - make sure that your addin does have the right keyboard shortcut
Start Word again, make sure that your addin is *not* loaded, and do File >
Open to open the addin.

Now, Tools > Customize > Keyboard. In the "Save changes in" box, choose your
addin. In the Categories box, choose Macros. In the Commands box choose your
macro. Click in the "Press New Shortcut key" box, do ctrl-p. Click Assign,
exit out of the dialog box and save your addin.

Step 3 - test to see if it all works

Put your global template back in the Word startup folder, or do whatever is
necessary so that it will load when Word starts. Start Word. Does the
keyboard shortcut work now? Good.

If from this moment it goes wrong in the future, it's almost certainly
because ctrl-p has been assigned to something in the template attached to
the open document, or to the open document.

Hope this helps.

Shauna Kelly.  Microsoft MVP.
http://www.shaunakelly.com/word