MS Word select and scroll is slow

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jb914 - 18 Nov 2006 01:05 GMT

i have a user that uses the mouse to select text moving down a page with the
mouse. Basically a left mouse click and moving down the page to highlight
the text. This isa new PC and are running office 2003 pro with all the
service packs.

the speed of the scrolling down is really slow. we have several other PC's
in the office and when you do the same mouse click scroll down while
selecting it moves really fast.

i have tried adjusting the mouse speed and that has nothing to do with it.

I am stumped. anyone ever run into this? any suggestions?

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macropod - 18 Nov 2006 07:27 GMT

There are many possible explanations. The most likely culprit is another
application running in the background (perhaps silently). I suggest using
the Task Manager to see what else might be running and chewing up CPU
resources.

Cheers

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macropod
[MVP - Microsoft Word]

> i have a user that uses the mouse to select text moving down a page with the
> mouse. Basically a left mouse click and moving down the page to highlight
[quoted text clipped - 8 lines]
>
> I am stumped. anyone ever run into this? any suggestions?

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jb914 - 18 Nov 2006 07:56 GMT

I can't see anything that would cause that in the task mgr. plus, i've got
an identical box running the same setup and do not have the any problem.
these are new dell optiplex 745 machines with 4gb of RAM and huge swap
files. very high end workstations.

thanks for the input and let me know if you think of anything else.

> There are many possible explanations. The most likely culprit is another
> application running in the background (perhaps silently). I suggest using
[quoted text clipped - 19 lines]
>>
>> I am stumped. anyone ever run into this? any suggestions?

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Jonathan West - 22 Nov 2006 19:26 GMT

>i have a user that uses the mouse to select text moving down a page with
>the mouse. Basically a left mouse click and moving down the page to
[quoted text clipped - 8 lines]
>
> I am stumped. anyone ever run into this? any suggestions?

- Is the video driver up-to-date
- is he mouse driver up-to-date?
- what are the acceleration settings in Windows?
- how much memory does the PC have?

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Jonathan West - Word MVP
www.intelligentdocuments.co.uk
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jb914 - 23 Nov 2006 03:45 GMT

It's a brand new PC with 4GB of RAM. i think it's a bad video card. i just
called Dell and got them to send me a new card. i got another identical PC
with exact same setup and don't have the problem. i've exausted all the
possible software problems and can't find anything anywhere that would point
to a configuration issue.

thanks for the help.

Joe

>>i have a user that uses the mouse to select text moving down a page with
>>the mouse. Basically a left mouse click and moving down the page to
[quoted text clipped - 14 lines]
> - what are the acceleration settings in Windows?
> - how much memory does the PC have?

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