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MS Office Forum / Word / Programming / February 2007Like a bad penny
Hi, I've been back with this one a few times and still have found no solution ( the bug's been going on two years now - is that a record ?) Hope I'm not going to bore you to death but when I open WordXP I get : Active error 429 Activex can't create an object I've tried all the advice on ye Net but nothin' doin' - It won't budge - I wondered perhaps if some boy/girl genius had created a miracle tool in between times to get rid of the damn thing ? Thanks Nash You always get this? Sounds like a problem with an AddIn. Does it still happen if you open Word in safe mode (press and hold Ctrl while starting Word)?  SignatureEnjoy, Tony > Hi, > [quoted text clipped - 14 lines] > > Nash No it doesn't Tony - if I press CTRL the warning doesn't come up ... ? > You always get this? > [quoted text clipped - 23 lines] > > > > Nash In that case it is certainly an AddIn and you just have to find out which one. Look under Tools > Templates and AddIns and disable them all; assuming that removes the problem add them back one at a time until you find the guilty party. If disabling all the AddIns doesn't help then please come back for guidance towards looking at COM AddIns (which are not in the list). SignatureEnjoy, Tony > No it doesn't Tony - if I press CTRL > the warning doesn't come up ... [quoted text clipped - 29 lines] >> > >> > Nash Tony, that doesn't work either ! Nash > In that case it is certainly an AddIn and you just have to find out which > one. Look under Tools > Templates and AddIns and disable them all; assuming [quoted text clipped - 39 lines] > >> > > >> > Nash If disabling all your add-ins hasn't removed the problem, it lies within your normal.dot. Specifically, it's referring to a control, either on a UserForm (most likely) or in the body of the template itself. TO check: close Word, rename normal.dot to normal_old.dot, re-start Word. If that fixes it, you can re-open normal_old.dot to retrieve any style definitions, macros, autotext entries etc that you want to keep. > Tony, > [quoted text clipped - 51 lines] >> >> > >> >> > Nash Jezebel ! That doesn't work either ! Nash > If disabling all your add-ins hasn't removed the problem, it lies within > your normal.dot. Specifically, it's referring to a control, either on a [quoted text clipped - 58 lines] > >> >> > > >> >> > Nash If it's not Normal and not an AddIn or Global Template, all that's left is COM AddIns. Select Tools > Customize > Commands (tab) Under Categories (on the left) select Tools Scroll down the list of Commands (on the right) to find "COM AddIns" Click and drag to your favourite toolbar Close the Customize Dialog Click on the new toolbar command you've just added and you can remove COM AddIns. As before remove them all and add them back one at a time to find the guilty one. SignatureEnjoy, Tony > Jezebel ! > [quoted text clipped - 74 lines] >> >> >> > >> >> >> > Nash Hi Tony, Just did as you said - no COM addins in there I'm afraid Doesn't change a thing Damn ! > If it's not Normal and not an AddIn or Global Template, all that's left is > COM AddIns. [quoted text clipped - 91 lines] > >> >> >> > > >> >> >> > Nash > No it doesn't Tony - if I press CTRL > the warning doesn't come up ... It probably is an add-in, despite what you have said about disabling them. Most of the add-ins are probably in C:\Program Files\Microsoft Office\Office\Word\STARTUP\ Make sure Word is closed, Navigate to that folder in Windows Explorer, create a new subfolder (call it "parking spot" or something similar), and move all the Word templates into the parking spot subfolder. Start Word. If the problem goes away, then it is one of those templates. Close Word again, move one of the templates back to the Startup folder. Start Word and see if the problem returns. Do this one template at a time until you find the offending one. Move that permananently to the parking spot folder, and then contact whoever created the template and see if an update is available SignatureRegards Jonathan West - Word MVP www.intelligentdocuments.co.uk Please reply to the newsgroup Keep your VBA code safe, sign the ClassicVB petition www.classicvb.org No good ... ! > > No it doesn't Tony - if I press CTRL > > the warning doesn't come up ... [quoted text clipped - 21 lines] > Please reply to the newsgroup > Keep your VBA code safe, sign the ClassicVB petition www.classicvb.org Hi there This is a long shot. I am sure I remember coming across this problem a very long time ago. It's so long ago that I can't honestly remember why I think this is the answer but - have you tried deleting the data key in the following registry path: HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word\Data If it doesn't do the trick it shouldn't do any harm as Word will rebuild the relevant information - but it will set your toolbars/menus back to their default settings. Debbie >No good ... ! > [quoted text clipped - 3 lines] >> Please reply to the newsgroup >> Keep your VBA code safe, sign the ClassicVB petition www.classicvb.org no 'data' in that path Debbie > Hi there > [quoted text clipped - 22 lines] > Message posted via OfficeKB.com > http://www.officekb.com/Uwe/Forums.aspx/word-programming/200701/1 I don't see how the Data key could trigger an ActiveX warning but ... If you don't see that key then - you are looking in the wrong place, or .. - you are not running Word 2002 (XP), or .. - you do not have full registry rights on your machine, or .. - your sysadmins are messing about in some way Any or all of the above reasons may partially explain why you are not finding the root of your problem. A (non-COM) AddIn or Global Template is almost certainly the culprit; the fact that you don't get the problem in safe mode tends to confirm this (removing them is a large part of what starting in safe mode does). Can you list the AddIns and Global Templates you have and maybe someone will recognise one of them as being a potential cause. SignatureEnjoy, Tony > no 'data' in that path Debbie > [quoted text clipped - 27 lines] >> Message posted via OfficeKB.com >> http://www.officekb.com/Uwe/Forums.aspx/word-programming/200701/1 Thanks for your enthousiasm with this endless problem - I think the four options you mention are OK , if you can tell me how I can give you the names of the AddIns and Global Templates ; the only addin I found was 40premi.dot Thanks Nash > I don't see how the Data key could trigger an ActiveX warning but ... > [quoted text clipped - 48 lines] > >> Message posted via OfficeKB.com > >> http://www.officekb.com/Uwe/Forums.aspx/word-programming/200701/1 Googling for 40premi.dot turns up this SYSTRAN page: http://www.systran.fr/support/Enterprise/V4/faq.html Take a look at section 2.1.8 Various problems with Office XP SignatureEnjoy, Tony > Thanks for your enthousiasm with this endless problem - > I think the four options you mention are OK , if you can tell [quoted text clipped - 62 lines] >> >> Message posted via OfficeKB.com >> >> http://www.officekb.com/Uwe/Forums.aspx/word-programming/200701/1 Nothing to do with Systran either... > Googling for 40premi.dot turns up this SYSTRAN page: > [quoted text clipped - 72 lines] > >> >> Message posted via OfficeKB.com > >> >> http://www.officekb.com/Uwe/Forums.aspx/word-programming/200701/1 From a user perspective, what AddIns do you think you have - what do you do in Word that isn't core Word functionality? And what application does 40premi belong to? SignatureEnjoy, Tony > Nothing to do with Systran either... > [quoted text clipped - 85 lines] >> >> >> Message posted via OfficeKB.com >> >> >> http://www.officekb.com/Uwe/Forums.aspx/word-programming/200701/1 Sorry I really couldn't say ... A problem with no solution looks like, but as Frank Zappa once said - the ocean's the ultimate solution Nash > From a user perspective, what AddIns do you think you have - what do you do > in Word that isn't core Word functionality? And what application does [quoted text clipped - 93 lines] > >> >> >> Message posted via OfficeKB.com > >> >> >> http://www.officekb.com/Uwe/Forums.aspx/word-programming/200701/1 Let's start at the beginning again. You have some sort of program or process running when you start Word, which throws an error. That can only be in something which opens at Word startup and is almost certainly either your Normal template or an AddIn. I know you've done a lot of this before but I want to be absolutely clear in the steps to take. We'll start with AddIns (non-COM). You should see these under Tools > Templates and AddIns but removing them from Word's sight via the File System is a surer way. AddIns can be in one of two places. The first is your personal Startup folder; you haven't said what version of Windows you are running so I can't be certain of the default location but as you could have overridden it anyway .. In Word, select Tools > Options from the Menu Click on the File Locations tab Select Startup in the list (under "File types") and press Modify... That will give you an Explorer-type Window In that window, click on the "Create new folder" icon at the top (towards the right) In the popup box, enter a name - it doesn't matter what name you use (so long as its a valid folder name) Click "OK" Click "OK" again (back in the Modify Dialog) Click "OK" again (in the OptionsDialog) You now have a guaranteed empty startup folder. Close Word. Reopen Word. Do you still have the problem? If not then one of the files in (original) startup folder is to blame. If you do still have the problem, on to the next stage. The second (and final) place where AddIns might be located is what is often called the "Office startup folder" (although I consider that a misnomer). To find this you need to know what is called the installation root folder. To be absolutely certain you find the right one, go to the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\10.0\Common\InstallRoot and look at the value for "Path" (the default on Windows XP is C:\Program Files\Microsoft Office\Office10\). Now navigate to this path in Windows Explorer (My Computer or whatever you use) and make sure you have "Show hidden files and folders" selected and "Hide protected operating system files (Recommended)" NOT selected. Then browse the Startup sub-folder. Move everything out of here (a sub-folder as Jonathan described earlier is a good place to keep the files). Close and re-open Word again. If the problem has gone then one of the files in this startup folder is to blame. If you still have the problem, then on to your Normal template. It can be in a couple of places. To be absolutely certain you get the right one ... In Word ... Press Alt+F11 (to open the VBE) Press Ctrl+G to open tyhe "Immediate" Window In the Immediate Window, type "?NormalTemplate.FullName" and press enter. The full name and path of the Normal template will be shown - make a note of it. Press Alt+F4 to close the VBE Close Word In My Computer, navigate to the place just identified, again making sure you see both hidden and system files Rename Normal.dot to Normal.old - or anything else that you fancy Start Word again Do you still have the problem? If so, come back! SignatureEnjoy, Tony > Sorry I really couldn't say ... > [quoted text clipped - 110 lines] >> >> >> >> Message posted via OfficeKB.com >> >> >> >> http://www.officekb.com/Uwe/Forums.aspx/word-programming/200701/1 Tony, it's very good of you to go to so much trouble - I'll check out all your advice this weekend and let you know what happens - will do everything again Nash > Let's start at the beginning again. You have some sort of program or process > running when you start Word, which throws an error. That can only be in [quoted text clipped - 187 lines] > >> >> >> >> -- > >> >> >> >> Message posted via OfficeKB.com http://www.officekb.com/Uwe/Forums.aspx/word-programming/200701/1 Do you have Adobe PDF distiller on the system? Krgrds, Perry > Hi, > [quoted text clipped - 14 lines] > > Nash No I don't Perry > Do you have Adobe PDF distiller on the system? > Krgrds, [quoted text clipped - 18 lines] > > > > Nash Just to let everyone know - it's solved after four years : it was a dll called dao.dll which wasn't registered Adios > No I don't Perry > [quoted text clipped - 20 lines] > > > > > > Nash |
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